Nexcess

Nexcess

Company Profile & Results

Nexcess has been serving SMBs and the designers, developers, and agencies who create for them for more than 20 years. With data centers around the world, our collective brands serve over 45,000 customers spanning 150 countries. At Nexcess, we care as much about quick onboarding as we do about quick load times. We’re not just concerned with caching, but effectively managing unexpected traffic bursts with instant auto scaling built-in. We check plugin updates automatically with visual regression testing before applying any changes to your live site. Plus you'll enjoy ongoing access to industry experts who provide platform-specific support, 24/7/365.
Disclaimer: Descriptions are provided by the company.

Historical Performance Summary

Year<$25$25-50$51-100$101-200$201-500Enterprise ($500+)Woo Commerce
2021
- Top Tier - Honorable Mention - No award

2021 WordPress Results

$51-100/Month Summary

Nexcess earned an Honorable Mention because on all three impacting measurements it was close to the edge. The Load Storm test had a couple spikes. The K6 test had a couple spikes, slowed down slightly and had a few errors. The uptime while above the 99.9% threshold was closer to 99.9 than 99.99. Their WPT tests were slowest of any company which isn't an impacting measurement. Nexcess' highlight was probably WPPerformanceTester results where it's WP bench was the highest in the price tier and PHP bench was third fastest. The product looks like it's on the edge of Top Tier status and I'm sure with some small improvements will earn that status next year.

<$25/Month Summary

Nexcess is LiquidWeb's newly acquired brand which has competed in the past. This year Nexcess's highlight was having the fastest PHP Bench by 1.5 seconds over the next fastest competitor. Their Load Storm test was good as well. Their K6 test had a few errors and slowed down a bit. But ultimately their downfall was uptime. A caching bug caused the site to drop below the 99.9% threshold.

LoadStorm

Load Storm is designed to simulate real users visiting the site, logging in and browsing. It tests uncached performance.

K6

K6 is designed to test cached performance by repeatedly requesting the homepage.

WebPageTest

WebPageTest fully loads the homepage and records how long it takes from 12 different locations around the world.

Uptime

Uptime is monitored by two companies: HetrixTools and Uptime Robot. A self hosted monitor was also run in case there was a major discrepancy between the two third party monitors.

WPPerformanceTester

WPPerformanceTester performs two benchmarks. One is a WordPress (WP Bench) and the other a PHP benchmark. WP Bench measures how many WP queries per second and higher tends to be better (varies considerably by architecture). PHP Bench performs a lot of computational and some database operations which are measured in seconds to complete. Lower PHP Bench is better. WP Bench is red in the chart, PHP Bench is blue.

SSL

The tool is available at https://www.ssllabs.com/ssltest/

CompanyQualsys SSL Grade
Nexcess 2021 100A
Nexcess 2021 25A

Internet.nl

The tool is available at https://internet.nl/test-site/.

Mozilla Observatory

The tool is available at https://observatory.mozilla.org/.

CompanyMozilla Observatory
Nexcess 2021 100F
Nexcess 2021 25F

2021 WooCommerce Results

WooCommerce Summary

Nexcess was a first time entrant on the WooCommerce test. The best part was the K6 test which it did well on. Nexcess also had the third fastest WP Bench. The Load Storm test had a few errors especially on wp-login. But the biggest problem was the uptime dropping below 99.9% because of a caching bug. I'd like to see some big improvements next year to get them up to Top Tier status.

LoadStorm

Load Storm is designed to simulate real users visiting the site, logging in and browsing. It tests uncached performance.

Load Storm Average Response Time by Profile

This takes deeper look at the results and analyzes the performance of loading HTML mime types, to ignore a lot of static assets which are cached and bring down average response times. This tests how fast the initial pages are delivered, which is what a user would experience before loading all the other assets like css, javascript and images.

K6

K6 is designed to test cached performance by repeatedly requesting the homepage.

WebPageTest

WebPageTest fully loads the homepage and records how long it takes from 12 different locations around the world.

Uptime

Uptime is monitored by two companies: HetrixTools and Uptime Robot. A self hosted monitor was also run in case there was a major discrepancy between the two third party monitors.

WPPerformanceTester

WPPerformanceTester performs two benchmarks. One is a WordPress (WP Bench) and the other a PHP benchmark. WP Bench measures how many WP queries per second and higher tends to be better (varies considerably by architecture). PHP Bench performs a lot of computational and some database operations which are measured in seconds to complete. Lower PHP Bench is better. WP Bench is red in the chart, PHP Bench is blue.

SSL

The tool is available at https://www.ssllabs.com/ssltest/

CompanyQualsys SSL Grade
Nexcess 2021 WooCommerceA

Internet.nl

The tool is available at https://internet.nl/test-site/.

Mozilla Observatory

The tool is available at https://observatory.mozilla.org/.

CompanyMozilla Observatory
Nexcess 2021 WooCommerceF

About the Author

Kevin Ohashi

Kevin Ohashi is the geek-in-charge at Review Signal. He is passionate about making data meaningful for consumers. Kevin is based in Washington, DC.

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